v8k Privacy Policy
Here is our complete and transparent policy on how your personal information is collected, used, and kept secure on the v8k platform.
v8k ("we", "our") operates a safe and reliable online gaming platform for players in Bangladesh. We believe your privacy is a fundamental right. This privacy policy explains what personal information is collected when you use the v8k platform, why it is collected, how it is processed, and how securely it is kept.
This policy applies to the v8k website (https://v8k.cam) and all services connected to it. Using our services means you are agreeing to the terms of this privacy policy. If you are under 21 years of age, you are prohibited from using our platform.
What Information We Collect
We collect various types of information during registration and use of the v8k platform. This information comes from two sources — information you provide directly and information collected automatically.
Personal Identity Information
Information you provide when opening an account:
- Full name
- Date of birth and age verification details
- Email address
- Mobile number (for bKash / Nagad / Rocket / Upay verification)
- National ID card or passport number (for KYC verification)
Financial Transaction Information
Information collected during deposits and withdrawals:
- Mobile banking account number
- Transaction amount and time
- Transaction history and reference numbers
- Type of payment method (bKash, Nagad, Rocket, Upay)
Technical Information
Collected automatically while using the website:
- IP address
- Browser type and version
- Device information and operating system
- Login time and session-related information
- Cookie and tracking technology data
Gaming Activity Information
Your play history on the platform:
- Names and number of games played
- Bet amounts and results
- Win and loss records
- Bonus and promotion usage history
- VIP tier progress
Purpose of Data Use
We use your information only for specific, legitimate purposes. It is never sold or shared with third parties without authorization. Each purpose for which we use your information is described in detail below:
- Account Management: Your personal information is used to create, verify, maintain, and keep your v8k account secure.
- KYC Verification: National ID card or passport details are used to verify age (21+) and confirm identity. This is part of how we operate a safe platform.
- Financial Transaction Processing: The necessary financial information is used to complete deposits and withdrawals through bKash, Nagad, Rocket, and Upay.
- Customer Support: Your account and gaming information is used to resolve your issues through our 24/7 Bengali-language live chat support.
- Fraud Prevention and Security: Technical information is analyzed to detect suspicious activity and ensure the security of the platform.
- Responsible Gaming: Information is used to analyze your gaming patterns, identify possible signs of addiction, and provide support where needed.
- Service Improvement: Analytical data is used to improve the overall experience of our gaming platform and to develop new features.
- Legal Compliance: Information necessary to comply with applicable laws and regulations is retained.
Data Storage and Security
We use industry-standard technology and practices to keep your personal information secure. v8k's security measures are described below:
SSL Encryption
Our website uses 256-bit SSL/TLS encryption, which keeps your information fully secure during transmission.
Secure Servers
Your information is stored on secure, firewall-protected servers. Multiple layers of security are used to prevent unauthorized access.
Regular Monitoring
Our security team monitors the platform 24/7 and immediately responds to any suspicious activity.
Data Retention Period
We retain your personal information only for as long as necessary. Financial transaction data is kept for a specific period as required by legal obligations. Even after your account is closed, some information may be retained for a defined period for fraud prevention and legal reasons. Once the retention period ends, data is securely deleted.
Data Sharing with Third Parties
v8k never sells your personal information. However, in certain circumstances it may be necessary to share information on a limited basis:
Payment Partners
The minimum information necessary to process transactions through bKash, Nagad, Rocket, and Upay is shared with these payment service providers. These third parties follow their own privacy policies and use the information only for the purpose of completing transactions.
Legal Authorities
Information may be shared to comply with legal orders, summons, or applicable laws from courts or government authorities. In such cases, we provide only the information legally required.
Game Providers and Technology Partners
Game providers such as Pragmatic Play, JILI, Spribe, and PG Soft may process gameplay-related information, but only for the purpose of delivering the gaming experience. These partners operate under strict data protection agreements.
Outside the cases listed above, your personal information is not shared, sold, or transferred to any other third party.
Cookie Policy
The v8k website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve the functionality of the website.
Types of Cookies We Use
Essential Cookies
Essential for the core operation of the website. Maintaining login sessions, security verification — the platform cannot function properly without these cookies.
Analytical Cookies
Help us understand how you use the website. This information is used to improve the user experience.
Personalization Cookies
Remember your preferences — storing your language selection, game history, and other settings to make your experience easier.
Security Cookies
Used to prevent fraud and unauthorized access. These cookies keep your account secure.
You can control cookies by changing your browser settings. However, disabling essential cookies may limit some features of the platform.
Your Data Rights
As a user of the v8k platform, you have some important rights regarding your personal information. We respect these rights and support you in exercising them:
- Right to Access: You can request from us at any time to find out what information we have collected about you and how it is being used.
- Right to Correction: If any information in your account is incorrect or incomplete, you can request that it be corrected.
- Right to Request Deletion: In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
- Right to Restrict Processing: In certain cases you may request that the processing of your information be limited.
- Right to Data Portability: You may request a copy of the information you have provided in a structured and common format.
- Right to Withdraw Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.
Protection of Minors
v8k is a gaming platform for adults. We strictly prohibit anyone under 21 years of age from registering, creating an account, or using the platform.
For Ages 21+ Only
We do not knowingly collect any personal information from minors. If we are informed or detect that an account belongs to a person under 21, that account will be closed immediately and all related information will be deleted, subject to legal obligations.
If you are aware that a minor is using our platform, please let us know via live chat or send an email to [email protected].
Policy Changes
v8k reserves the right to update this privacy policy from time to time. Changes may be made due to service improvements, legal changes, or business requirements.
- For significant changes, we will try to notify you by email or through a notice on the platform.
- The date of each revision will be noted at the top of the policy.
- Continued use of the platform after any changes means you have agreed to the updated policy.
- We archive previous versions, which may be provided upon request.
Contact Us
If you have any questions about this privacy policy or wish to exercise your data rights, please contact us. Our privacy team is always ready to respond to your requests.
24/7 Live Chat
Our Bengali-language live chat support is available around the clock. Get quick answers to any privacy-related questions here.
Your information is protected —
Play with peace of mind at v8k
SSL encryption, fair play, and responsible gaming — all in one place.
Learn more: Responsible Gaming | Terms & Conditions | FAQ